Shipping policy

Shipping Policy

Last updated: April 2026

At WARTZ-OFF, we want your order to reach you as quickly and safely as possible. Here's everything you need to know about shipping.

Where We Ship

We currently ship to all Australian states and territories including PO Boxes and parcel lockers. We do not offer international shipping at this time.

Processing Time

Orders are processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Timeframes

Standard delivery within Australia takes 3–10 business days depending on your location. Metro areas typically receive orders faster than regional or remote areas. Please allow additional time during peak sale periods, public holidays, and severe weather events. Delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location. Free shipping promotions will be displayed on site when available.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your delivery directly through the carrier's website.

Incorrect Address

Please make sure your shipping details are correct at checkout. Halo Goddess is not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.

Lost or Missing Parcels

If your order has not arrived within 10 business days of dispatch, please contact us at support@wartzoff.com with your order number and we will investigate with the carrier on your behalf.

Damaged Deliveries

If your order arrives damaged, please email us at support@wartzoff.com within 7 days of delivery with a photo of the damage. We will arrange a replacement or full refund at no extra cost to you.

Contact Us

For any shipping queries, reach out to us at support@wartzoff.com and we'll get back to you within 12-24 hours.